Please take a moment to understand how our products are made.

All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from one another. Since natural stones & pearls are organic in nature, they may vary slightly.

All our products go through quality control before shipping.

Since each product is exclusively handmade with immense care and love, WE DO NOT ACCEPT RETURNS and REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE.

Exchange Policy- INDIA

• We only exchange products and do not refund incase an incorrect or damaged product is received.
• A product can be exchanged only ONCE through the course of an order.
• For Exchange, customers need to born Pickup & Re-shipping charges which is Rs.500/- all over India

Exchange Policy- INTERNATIONAL

• Refunds are applicable ONLY in case of lost shipments.
• International orders are NOT ELIGIBLE for exchange.
• Exchange is accepted ONLY if the order is damaged in transit or the customer has received a wrong product.

STEPS TO FOLLOW FOR EXCHANGE:

• Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at contact@avanijewels.in with their order number and product picture.
  
  Note: We request you to kindly be patient after raising the query as our working hours are 10 AM - 6 PM (Monday-Saturday). Our team will be happy to take up your queries as soon as they are back at their desk
  
  
• Once the concerned team checks the description & confirms the damage/ incorrect product, an email confirmation will be sent to the customer regarding the approval of the exchange or return.
• The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
• Shipping / Reverse pick-up / Re-shipping charges for returned or exchanged items will be borne by the customer only.
• Once we receive the product(s), we will then inspect and check the physical product. We shall dispatch fresh / correct product, as per our policy.
• Product must be unused and untampered to be eligible for exchange.
• It may take longer than usual time to ship the exchanged product.
• All exchanges are subjected to stock availability.